Privacy

Payments and sales tax

Payments go through Stripe. Your card's number and security code go straight to Stripe, never to us. We give Stripe your name, your email and the address we serve, and Stripe uses that address to work out the sales tax for your home. Stripe sends us a record of each payment, refund and dispute, and we keep it with your payment records. A record can include your name, your email, your address and the card's brand, last four digits, country and expiry date, but never its number.

How long we keep it

• Your home. While your home is with us, we keep its details, including its exact location. When your plan ends (you stopped it, a payment wasn't made, or it was canceled), we remove your home 30 days after the plan ended, unless a new plan has started by then. Deleting your account removes it at once, unless someone else shares the home. When a home is removed, its gate and garage codes, access notes and location photo are deleted straight away, except from route plans.
• Places we don't serve. The exact location of an address we don't serve (outside our area, a sign-up that wasn't finished, or a home that's been removed) is deleted 30 days after we last used it, or sooner, except from route plans. We keep the address itself.
• Sign-ups that weren't paid for. The name, email and phone given with a sign-up that was never paid for are deleted 90 days after it was last used, unless you became a customer or asked us not to contact you. We keep what the sign-up was for without them: the address, the answer we gave and when.
• Route plans. Each route we plan keeps every stop's address, exact location, can locations and access notes (never its codes), and where its Dasher starts and finishes. Route plans have no end date yet.
• Notes about people who aren't customers, such as a household on our waitlist, are deleted 90 days after they're made, or sooner.
• Do not contact. To stop hearing from us, tap Don't contact me in any email about signing up, or reply to any email from us and ask. From then on we won't email that address about signing up, invitations or offers, and we won't start a sign-up at the door for it, for a phone number you asked about, or for a home you signed up for with either. A sign-in code you ask for still comes, and so do a customer's receipts, payment notices, service updates and account notices. We keep the request, the email or phone it names and the sign-ups made with them, with no end date, so we can keep to it. If you change your mind, ask us and we'll remove it.
• Payment and tax records (invoices, receipts, refunds and the address they were for) are kept as the law requires.
• Service photos are deleted 180 days after they reach us.
• Support messages are kept while you have an account.
• Emails we send you. We keep a record of each one: which email it was, who it went to, when, and whether it was sent. What we wrote into it, such as your name and your home's address, is deleted 30 days after we send it, or stop trying to.

Deleting your account

In the TrashDash app, open Account and tap Delete account. In the TrashDash Dasher app, it's in Settings. Before you confirm, the app says what deleting does, including to your plan. When you confirm, you're signed out everywhere, and your passkeys and sign-in links stop working.

We then remove:

• your name, email and phone, including on any unfinished sign-up made with your email;
• your home's notes, gate and garage codes, location photo, can locations and exact location;
• your support messages, with anything attached to them;
• if you're a Dasher, the start and end points of your routes.

This usually takes a few minutes; if a visit to your home is already on a Dasher's route, it happens after that visit. If someone else shares your home's account, the home and its details stay with them.

We keep:

• payment and tax records, with the address they were for, and the records of your payments that Stripe sent us, with your name and email;
• Stripe's own record of your payments, which holds your name, email and that address;
• route plans made before then, with your home's address, exact location, can locations and access notes, or, if you're a Dasher, where your routes started and finished;
• the record of the visits we made, including our Dashers' notes, with their photos until those are 180 days old;
• what we wrote into each email to you, until 30 days after we sent it or stopped trying;
• a record of sign-ins and changes to your account.

Questions about your data? Reply to any email from TrashDash.